ARS/Rescue Rooter Durham Reviews (Page 4)
Jonathan was great. He was very punctual and helped diagnose our HVAC issue on a Sunday night. He could expertly talk about what was going on to us. Would definitely recommend.
08/13/2023
Our tech Donny was great. He explained everything to me, was knowledgeable, efficient and respectful. The cost was a lot less than expected and the service was a great value. I’m glad I called and will remain a customer.
08/12/2023
Just need to remember to put on shoe cover, to prevent tracking grass in the house.
08/12/2023
Very fast service fixing my AC! Extremely professional and helpful.
08/11/2023
Employees were polite, professional and timely. I had a full hvac unit installed.
08/11/2023
I always have a fantastic experience with ARS. Very sound advice and they don’t try to take advantage or up-sell you, but ensure that your needs are met!
08/11/2023
Everyone that went to my home was very respectful to my wife as she's a covid 19 Survivor and works from home. They worked with us to get an ac unit and installed it a day earlier. Thus Insuring my wife had a peaceful rest last night and was able to breathe without worrying about her oxygen levels. We give them a 💯 +10=110 for all their work as a team to take care of their customers....
08/11/2023
Arturo did an excellent job of checking all possible problems with our heat pump. We are still baffled as to why we both have headaches in the morning and into the day. The only change in our environment has been the new heat pump.
08/10/2023
Amazing service, they fixed the problem quickly! Christian was great!
08/10/2023
Ricardo did an excellent job!
08/09/2023
My technician Tony did a first rate job, not just with the repair, but more importantly, to me, with explaining what needed to be fixed and why. He made me both comfortable and confident that the work being done was necessary and gave me some great advice on what to watch for with my aging HVAC system. I hope I don't have to call for repairs again any time soon but the next time I need help I won't hesitate to call on these folks.
08/07/2023
Technician was very friendly and had a great sense of humor.
08/07/2023
Ignacio and Pascual are friendly and professional.
08/03/2023
My ARS technician Derrick did a great job addressing my AC issue and also answering my questions. I would highly recommend ARS to anyone needing Heating/Cooling service
08/03/2023
Our tech was friendly and informative.
08/02/2023
Reasonably priced heating and cooling system. Great service. Great technicians came to install. They were very knowledgeable and very professional.
07/31/2023
The experience was very good. The sales tech Stephen M. did a great job of accessing my AC/Heating old unit and determined the correct new one. He was knowledgeable about what needed. We discussed the different options and how the installation process would work. When I had additional questions he fould the solutions.
The team that installed my new unit was early and very friendly. They told me everything they would be doing. They cleaned everything up nicely, took away the old unit. Assisted me in programming the new thermostat. They made me feel comfortable every step of the way. Great job!
07/29/2023
Baking the service rep was outstanding 👏. Please give him a raise...
07/29/2023
WAY above and beyond my expectations. Extremely helpful and efficient service.
07/29/2023
Well trained technicians, courteous and friendly.
07/28/2023
Mike was very professional and knowledgeable, kind and friendly. Mike got to the root of the problem and in process of fixing it, cool air, thanks Mike!
07/28/2023
Toni was friendly, efficient, knowledgeable, and professional. Highly recommend
07/27/2023
Friendly and professional.
07/27/2023
Toni did an excellent job!! Pleasure to work with
07/27/2023
Tech Joseph professional and efficient. Very satisfied. Thank you!
07/26/2023
Have always had a very positive response and solution to my problems with ARS.
07/26/2023
Called same day and they came same day. Mind you, it was 5:30pm, but they came and fixed my AC in literally 10 min tops. Derrick was my service guy and knew what it was by just telling him the symptoms. Definitely recommend as they are professional and efficient.
07/25/2023
Donnie was very courteous and professional during my service call. He is truly an asset to this company! Will definitely use this company again!
07/25/2023
I previously posted a complaint about a billing issue, not a performance issue. We are very happy with their hvac installation and it works fine. The billing issue has now been resolved and we truly appreciate them following up to resolve it. I'm back to being a customer for future needs. They were very polite and understanding. It took some time, but it's resolved to meet our expectations. Thank you.
07/25/2023
Well, I purchased an AC unit two years ago. After a year, it leaked and destroyed my ceiling. Mind you, it was the middle of summer and it took about a month for them to get the part and fix my ceiling. Unfortunately, it's leaking again with the same results, a damaged ceiling. The unit is cooling but, the technician did not see where the problem was or what was causing it. Infact, the technician was giving his opinion of where the problem wasn't, insinuating that it wasn't the unit. Stating that the leak was coming from another source. That is the only thing in my attic that has water in it. The leak is in the same exact spot from the first time. It has not rained on my house in 3 weeks. You be the judge.
06/01/2023
I’m the 1st owner of this house/system. Have reported since 2021 that very little if any air/heat blows in from two bdrms on second floor. Til today’s maintenance 8/1/23, problem still exists. Yearly maintenance has been increased to $350, replacement filters not provided and you must demand that your condenser unit is cleaned every visit. Had my Spring maintenance done in Spring, yet they schedule my Fall maintenance on Aug. 1, before heat can be checked according to Technician. Certainly will be prepared to go elsewhere once system is working as designed. I want a superior product and maintenance.
09/10/2020
