ARS/Rescue Rooter Pittsburgh Reviews (Page 3)
Your Technician was the best. He explained everything to. Answered my questions. Very professional and knowledgeable and knew his job. I would like to request him next week for my appointment. Thank him very much for his wonderful service. HE IS THE BEST 👌.
07/07/2023
My ARS technician was extremely nice and considerate of my condominium. Mike covered his shoes with paper shoe covers which a lot of service people don’t think to do. I would like to mention that since I have a contract with ARS, I would like to request Mike to do my furnace in the fall. He was so thorough and told me everything he did when finished. I was impressed with his professionalism. Thank you. Janet Koehler
07/07/2023
These guys were quick, responsive, and attentive to our needs and concerns. Additionally, they were nice and explained the situation and solution.
I would definitely recommend ARS!
07/03/2023
First, thanks goes to Ken who was the technician for my service appointment. He was very professional, honest and did a complete job. Job well done Ken.
I have been with ARS for years and they have always done excellent work. I wouldn't use another company but them.
06/29/2023
The service technician was amazing, kind & knowledgeable.
06/29/2023
Mark was so courteous and professional. Very patient and thorough. He did a complete diagnostic on the water heater and air flow to the furnace and from the water heater. Will definately use ARS for any future heating and air needs!
06/28/2023
The problem was found pretty fast and on the way to fix it.
06/27/2023
Excellent work by the technician. Very satisfied. Highly recommend ARS.
06/27/2023
Bob was courteous, punctual, efficient and respectful. It was actually a pleasant experience.
06/27/2023
I’m a decorating contractor who shorted out a thermostat in a clients home. ARS came the next day, diagnosed the issue, and had the system running in an hour.
06/22/2023
Excellent service by Mark who was very professional, knowledgeable and helpful.
06/22/2023
Very nice friendly guy. Great job and very professional.
06/21/2023
Phenomenal service. Explained everything and all the options with many different price points based on what you wanted. Extremely professional. Would recommend to anyone.
06/21/2023
politie and professional and did a good job showing me how to do maintenance
06/20/2023
I waited and called for weeks because the heat pump I had ordered was back ordered and they were having supply issues in getting one to install; finally they installed one that was the next model up at no charge . Now that is superb service! All completed before I was leaving town for a vacation.Very professional workers. Highly satisfied. Would recommend.
06/14/2023
Our technician went above and beyond! Excellent service
06/13/2023
Very professional and curtesy’s.
06/13/2023
On time service very nice service person. Gave alot of explanation on every step.
06/12/2023
Very satisfied
06/10/2023
ARS installed our HVAC system 3 years ago and my experience from that install as well as every follow up cleaning and maintenance has been very positive.
06/09/2023
Harley was very professional, efficient and competent.
06/08/2023
Good technical reference, I have to get estimates for new replacement.
06/06/2023
Pam in scheduling is always pleasant and great to work with. Earl, the technician, was professional, friendly, and very thorough. He even raked the leaves away from the outside A/C unit.
06/02/2023
Tech was extremely thorough
06/02/2023
Tech was knowledgeable, informative and courteous.
06/02/2023
Bob was the service technician that came to our home today. He is great. I asked for him because he’s been to our home and knows our equipment. Bob is very thorough and explains everything and uses terminology that a layman understands.
06/01/2023
Jared came to fix the issue. Great tech honestly would request him all the time!
05/25/2023
Previous Review Updated - after Issues with New HVAC System Rectified
Every now and then, less-than-stellar reviews get the attention of the right people and, if one is fortunate enough, certain situations get rectified. This just happened to me after a period of eight months during which I had a new HVAC system (furnace and central A/C) installed by ARS of PITTSBURGH Gibsonia, a process that ensued a number of issues. It is my belief that nothing would have been favorably resolved - in spite of all the subsequent service visits since the September 20, 2022 replacement of my old HVAC system, and the negative reviews I wrote - if the last review had not ended up on the general manager’s desk. Upon reading it, “Adam“ replied and contacted me asking if we could revisit my experience with ARS of PITTSBURGH (Gibsonia location). Reluctantly I agreed, not putting much faith into it. We scheduled a visit to the house so he could personally see first-hand what I had been trying to convey in my reviews - which were simply descriptions of my disappointment and frustration with an expensive ‘product’ they had delivered, but also with the way I had been treated by the company. Not only was Adam profoundly apologetic, but - after he gathered all the facts and saw the issues with the furnace - he left the house with the promise that his company “would make it right”.
From that day until this past week, I experienced what any reputable business/company would do, and I also saw - much to my pleasant and unexpected surprise - that if a manager cares and treats both his/her employees and customers right, the outcome is beneficial to both sides. The company will have gained the trust of the customer(s), the latter returning in the future. That is where I - as someone who has made a big investment in a new HVAC system - vow to do now, moving forward.
On June 16th, 2023, Michael F. (employee of ARS of PITTSBURGH Gibsonia) showed up at the scheduled time, removed the part of the furnace which had not been properly installed, and worked diligently to rectify the issues. Adam arrived during this time, too, and made sure everything was done appropriately, that the quality of the workmanship AND the product itself met the standards and my needs. I do not consider myself a demanding customer, and when I am treated with professionalism and respect, respect and appreciation will definitely be reciprocated. Not lastly, and unlike in the months prior, a copy of the “invoice” (work order) was sent via email shortly thereafter and without my asking for it.
These two gentlemen, Adam (the general manager of ARS of PITTSBURGH Gibsonia) and Michael F. (the gentleman who performed the installation) have my gratitude for the way they handled my case. I cannot find enough words to express how much their kind words - conveyed in a manner that was neither condescending nor short of knowledge - meant to me. I have assured Adam that, not only will I consider ARS of PITTSBURGH Gibsonia the company of choice for my future HVAC needs, but I will now feel comfortable referring them to my friends and family in the area. Thank you!!
05/19/2023
Mark was very thorough and professional.
He efficiently proved service to the units.
Mark is always pleasant and makes the experience enjoyable.
09/01/2022
Install AC unit.
01/28/2021
First class treatment for me and my equipment.
01/22/2021
Step 2 of 2